BREAKFAST

Breakfast: from 7:30 AM to 10:30 AM.

LEAVING THE HOTEL

Please ensure that you vacate the room by 11:00 am on the day of departure. The hotel bill must be settled every seven (7) days of stay. We accept the following bank/credit cards: MASTERCARD, VISA, DINERS, ACTIVA.

RECPTION

At the reception, we offer: Wi-Fi, luggage transfer upon guest request, luggage storage, souvenirs, telephone services, photocopying, printing, email and regular mail sending, scanning, purchase of gift vouchers, storage of found/lost items, sewing kit, oral hygiene kit (toothbrush, toothpaste), disposable shaving kit, umbrella, wake-up service, first aid, taxi service, safe, and an internet corner with a computer.

You can also make reservations at the reception for: electric bike rentals, mini-golf club rentals, spa treatments...

At Cliff Hotel & Spa****, smoking is strictly prohibited! Violators will be charged a fine of €500.00 per day.

SAFEKEEPING OF VALUABLES

You can store your money and other valuables in the safe in your room or at the Reception. The hotel is not responsible for money and valuables left uninsured in the room or in other areas of the hotel/resort.

MINIBAR

You can find the price list for the products in the minibar HERE. Upon arrival, a bottle of water will be waiting for you in your room. Our water is drinkable, and you can refill the bottle yourself. Please leave the bottle in the room when you depart. In the event that the bottle is not left in the room, we will be obliged to charge you €10.

TELEPHONE

To call from one hotel room to the other dial 9 + the room number.

For direct outgoing calls dial 0 and the telephone number you want to reach.

Reception: 5100

Restaurant: 5666

Wellness & Spa: 5184

INTERNET

Wireless internet is available in the hotel, in the Restaurant Kamin, in the Olea conference room and by the outdoor swimming pool. For wired internet connection, there are internet plugs in the rooms as well. Username: belhotel; Password: belveder888

PARKING

Free parking is available on the premises of the Resort.

RESTAURANT KAMIN

Please book your table in advance. Call 5666 from your room or dial 041 950 444.

DAMAGE TO INVENTORY

Damage to inventory and negligent handling of inventory will be charged according to the cost of the incurred damage.

RESPONSIBILITY FOR ROOM KEYS

All guests are required to handle room keys with care, which are entrusted to them upon check-in at the accommodation facility. In the event of loss or damage to the room key, the guest is obligated to reimburse the accommodation facility for the costs associated with replacement or repair. The amount due from the guest in the event of loss or damage is €20. This amount must be settled immediately upon discovery of the loss or damage.

CHANGE OF BED LINEN

According to the standards of a four-star hotel, bed linen is once a week. If you wish to have more frequent linen changes, this service will be charged at a rate of 10 € - 15 € per change.

ACTIVITIES

The outdoor swimming pool with sweet water (from June to September – depending on weather conditions), indoor pool with sweet water, Wellness & Spa, mini golf, tennis, e-bikes.

BEACH

The beach is appx. 800 m from the hotel. It can be reached by foot, by car (payable parking) or with our minibus (from June to September - free of charge).

PETS

At Cliff Hotel & Spa****, the stay of pets are not permitted. For accommodation with a pet, we suggest Villas Belvedere***, which are pet-friendly (in Villas Tamara and Oliva), subject to an additional charge and mandatory prior notification. (in Villas Tamara and Oliva), at an additional charge and after a upon prior announcement. Please read the Regulations for pets.

INTERCITY BUSES

There are buses travelling the Koper-Izola-Piran and Piran-Izola-Koper routes Mon-Fri at 20 to 30-minute intervals, on Saturdays and Sundays at approximately one-hour intervals. The closest bus stop to the Belvedere Resort is Izola Dobrava. For more information on bus schedules, refer to the Reception Desk or the Koper Urban Bus Station (Koper branch, T.: +386 (0)5 66 25 105 00 www.arriva.si).

TRAIN

The closest train stations are Koper (10 km) and Trst (26 km). For more information on train schedules, please refer to the Reception Desk or the Slovenian Railways (Koper Info Centre, T: 080 8111, W: www.slo-zeleznice.si)

ENVIRONMENTAL CARE

The Cliff Hotel & Spa**** is fully aware of the significance of sustainable development. For this reason, the hotel pays substantial attention to the environment it works in and strives to actively co-shape it. We are committed to sustainable development, the protection of our environment and liaising with local communities. Through the Green Key European environmental certificate and entering the Slovenian Green Tourism Scheme, the hotel has undertaken another step towards responsible management of the natural environment and co-creating a successful story of green tourism with numerous stakeholders.

We have established sustainable systems, minimised food and other types of waste, introduced separate collection of waste, management of hazardous waste and conservation of natural resources (water, electricity for heating and installations, etc., consumption). As environmental care is continuously at the forefront of our operations, you are kindly advised to help us and to also lead an environment-friendly lifestyle.

INTERACTIONS WITH THE LOCAL ENVIRONMENT

Our Kamin Restaurant aims at using only locally-produced or organic food. Our dishes are enriched with our in-house olive oil (with geographic origin) from the Belvedere hill. We also pay close attention to the selection of our suppliers and give priority to those who respect nature.

The Kamin Restaurant is committed to continuously reducing food waste through rational purchasing, preparation and storage and by kindly advising our guests to serve themselves several portions of food instead of serving themselves one too large one which then goes to waste.

POWER SAVING

How can you participate?

• If you open or leave your windows ajar, the air conditioning system in your room will automatically shut down.
• Use natural ventilation instead of the air conditioning system.
• In summer, close the shutters when you leave your room. This will contribute to a lower temperature.
• Turn off the lights when you no longer need them.

WE SEPARATE WASTE

Waste is separated to protect the environment and ensure your well-being. You are kindly advised to take any hazardous waste, such as spent batteries, phone chargers, various appliances, hair spray dispensers, etc., to the Reception Desk which will ensure their safe disposal. We follow the waste minimisation principle. We do not purchase drinks in plastic but in glass bottles which are returnable in most cases. The following waste is collected separately and recycled:

• packaging (plastic packaging for drinks, food and hotel cosmetic products, plastic glasses, bags, foil, cans, tins, cartons, etc.);
• paper (waste printed matter, newspapers, wrapping paper, carton packaging, etc.);
• organic waste (food waste and waste oils are disposed of by our authorised partner in charge of their treatment);
• glass (bottles, glasses, etc.)
• and other waste (cigarette stubs, adhesive tape, wet and dirty paper, etc.)

How can you participate?

• Use the separate waste bins located in the corridors of all floors and at the Reception Desk. The bins are clearly visually labelled for separate collection of packaging, paper and glass.
• Bring your hazardous waste (such as batteries, medicine, light bulbs, injections, etc.) to your maid or to the Reception Desk.
• Prevent generation of waste and use products in reusable containers or no packaging.
• Our staff will dispose of all waste in your hotel room and bins in the corridors at separate collection areas for waste disposal.

If you are unsure where to put your waste, you are kindly advised to request our assistance.

MINIMISING THE CONSUMPTION OF POTABLE WATER

Hardness of water is managed by softening which allows for an improved consumption of detergents. The water flow has been reduced manually: maximum 9 litres of water per minute are consumed in the showers and 8 litres in wash basins. The hotel also uses water-saving toilet flushing systems which use less than 6 litres of water per flushing. Rainwater is collected to water the surrounding areas. This allows for reduced consumption of potable water. Surrounding areas are watered very early or very late, allowing us to reduce the consumption of water by reducing evaporation, in addition to reducing the stress on plants.

How can you participate?

• Save water (especially hot water). Water heating places a significant burden on the environment and consumes large quantities of energy.
• Use the shower rationally.
• Close the tap during shaving, brushing your teeth and washing your hair. Brush your teeth by using the glass in your bathroom. This will allow you to save between 5 and 10 litres of water per minute.
• Be aware of any leaks in the toilet cistern, the taps and shower. Please notify the Reception Desk immediately if you identify any.
• Do not throw any sanitary pads, toiletries or any other waste in the toilet as it can result in its blockage and excessive water consumption. Mixed waste can be disposed of by the covered bin in your bathroom.

DETERGENTS

The hotel uses environment-friendly detergents and aims at reducing their consumption.

TOWEL AND BEDDING REPLACEMENT

Doing laundry at hotels places a significant burden on the environment due to the high consumption of water and use of washing agents. For this reason, our hotel aims at significantly reducing the number of washes of towels and bedding. Only towels put in the bathtub or the bathroom floor will be replaced with new ones. This will allow us to join forces in efficiently reducing the consumption of water, washing agents and energy. Your bedding will be replaced every fourth day of your stay, more frequently only upon request.

How can you participate?

• If you want to reduce the burden placed on the environment by doing laundry, you can help us by using your towels more than once. If you want to reuse them, leave them on their hangers.
• If you do not want your bedding replaced every fourth day of your stay, please notify the Reception Desk.

OTHER MATTERS

Our guests are advised to and informed of the use of public transport (buses, trains, etc.) instead of their own vehicles in order to reduce the carbon footprint. Our staff is continuously trained in sustainable conduct which contributes to reducing negative impacts on the environment.

INSTRUCTIONS IN CASE OF FIRE

You are located in the spot marked on the plan attached to the front door. Please examine the plan thoroughly, get acquainted with the escape route in case of fire and the position of the fire extinguishers.

WHAT TO DO IN CASE OF FIRE

1. Should you notice fire, please contact immediately the staff at the telephone number 5100 (Reception) or 112 (firefighters).
2. To put out a minor initial fire use a fire extinguisher or water from the hydrant. Follow the instructions written on the extinguisher/hydrant.
3. ATTENTION! The use of water to extinguish fire on electrical installations or appliances can be fatal. Switch off the main switch marked on the plan before firefighting with water.
4. Close all doors and windows of the room where the fire is.
5. Use the closest escape route marked on the plan. Follow the lights and other symbols on the escape route.
6. Do not use the elevator!
7. To prevent smoke inhalation keep bent down when escaping.
8. Follow the instructions of the staff.
9. In case the escape route is obstructed due to smoke stay in your room, close all the doors and wait for the rescuers. Try to attract attention from the window.

HOW TO PREVENT FIRE

For the sake of your own safety and for the safety of other guests please follow the instructions below:

1. Do not smoke in bed or in the room.
2. Do not empty ashtrays in trashcans.
3. Do not use any cooking or heating appliances of your possession.
4. Do not light candles, gas lamps or other lights with open fire.

IMPORTANT NUMBERS

Emergency, Firefighters: 112

Police: 113

Police – reporting of crimes, anonymous phone call: 080 12 00

Health Institution Isola: +386 (0)5 663 50 50 or 080 12 85

Izola General Hospital: +386 (0)5 660 60 00

Tourist travel information centre (TIC): +386 (0)5 640 10 50

TAXI: +386 (0) 41 706 777 (Taxi 2), +386 (0) 31 230 320 (Taxi Laguna), +386 (0) 31 320 320 (Taxi Jani)

Pet Clinic: +386 (0)5 641 32 22 (Veterinarska ambulanta Izola GombačVet, Dobrava 1c)

Pet Clinic – emergencies: +386 (0)5 663 44 00

Central bus station - Koper: +386 (0)5 662 51 05

Central train station - Koper: +386 (0)5 296 41 58

FOR THE TERMS AND CONDITIONS PLEASE CLICK HERE.

RESORT MAP: CLICK HERE

For any additional information, do not hesitate to contact the reception. We wish you a pleasant stay at the Cliff Hotel & Spa****.